Last Updated: January 2026

Welcome to Al Haramain Laundry Service. By accessing our website https://al-haramainlaundry.com or using our laundry services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Service Overview

Al Haramain Laundry Service provides professional laundry, dry cleaning, ironing, and related garment care services, including pickup and delivery within Makkah.

All services are subject to availability and operational capacity.

2. Orders & Pricing

  • Service prices are charged per kilogram (kg) or per item, as communicated at the time of booking.
  • Prices may vary depending on fabric type, service level, or special handling requirements.
  • Final pricing is confirmed after inspection of garments.
  • By placing an order, you agree to the applicable pricing shared via WhatsApp or our website.

3. Pickup & Delivery

  • Pickup and delivery times are scheduled based on availability and location.
  • Customers are responsible for providing accurate address and contact details.
  • Delays caused by incorrect information, customer unavailability, or external factors are not the responsibility of Al Haramain Laundry Service.

4. Garment Care & Responsibility

  • We take every reasonable care in cleaning and handling garments.
  • Customers are responsible for checking garment pockets before pickup.
  • We are not responsible for damage caused by hidden items, pre-existing fabric weaknesses, or manufacturer defects.
  • Special care instructions should be clearly communicated at the time of order.

5. Claims & Complaints

  • Any service-related issues must be reported within 24 hours of delivery.
  • Claims submitted after this period may not be accepted.
  • Our liability, if applicable, is limited to re-cleaning the item or service value, at our discretion.

6. Cancellations & Refusals

  • Orders may be canceled before pickup without charge.
  • We reserve the right to refuse service for items that pose hygiene, safety, or operational risks.
  • Once processing has started, cancellations may not be possible.

7. Payments

  • Payment is due upon delivery unless otherwise agreed.
  • Accepted payment methods will be communicated during order confirmation.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Declare valuable or delicate items
  • Collect delivered items promptly
  • Comply with these Terms & Conditions

9. Limitation of Liability

Al Haramain Laundry Service is not liable for indirect, incidental, or consequential damages arising from the use of our services beyond the value of the service provided.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.

11. Governing Law

These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Al Haramain Laundry Service
Website: https://al-haramainlaundry.com
WhatsApp: +966 50 125 7916